At this stage, if you are still not satisfied, you should contact us again and we will arrange for another Senior Solicitor in the firm, unconnected with the matter, to review the decision.
We will write to you within 21 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
If you are still not satisfied, you can contact The Legal Ombudsman, PO Box 6806, Wolverhampton WV1 9WJ, about your complaint. Any complaint to the Legal Ombudsman must usually be made within six months of the date of our final written response on your complaint but for further information, you should contact the Legal Ombudsman on 0300 555 0333 or on their website at legalombudsman.org.uk
, or by E-mail to firstname.lastname@example.org
Alternative complaints bodies (such as Ombudsman Services, https://www.ombudsman-services.org
) exist which are competent to deal with complaints about legal services should both you and our firm wish to use such a scheme. However, we do not agree to use such services as the Ombudman Services instead leaving all final resolution decisions to The Legal Ombudsman.
If we have to change any of the timescales above, we will let you know and explain why.